Your privacy.
Handled with care.

1. Scope of this policy

This policy applies to information collected through the public SIBNE Capital website, including contact or enquiry forms and communications initiated through the contact details displayed on the website. Separate terms or notices may apply to client portals, agent accounts, contractual services or other systems.

2. Information we collect

Depending on how you interact with us, we may collect:

• Enquiry information: your name, phone number and the purpose or subject of your enquiry submitted through our public enquiry form.
• Information you choose to provide: details included in messages, emails, calls or other communications you initiate.
• Technical information: limited information that may be recorded by our hosting provider or security systems, such as IP address, browser type, device information, request timestamps and diagnostic logs.
• Website preferences: cookie or similar information, if such technologies are enabled on the website.

Please do not submit passwords, payment-card details, identity documents, tax records or other sensitive information through a general enquiry form unless we specifically request it through an appropriate secure process.

3. How we use information

We may use information to:

• respond to your enquiry and contact you about the service you requested;
• create and manage a lead record in our customer relationship management system;
• route enquiries to an appropriate team member and maintain follow-up records;
• operate, maintain, secure and improve the website and our services;
• detect abuse, spam, fraud, security incidents or technical issues; and
• meet applicable legal, regulatory or record-keeping obligations.

We do not state that submitting an enquiry automatically creates a client relationship or guarantees that a service will be provided.

4. When information may be shared

We may make information available to authorised personnel who need it to respond to your enquiry, and to service providers who support website hosting, security, communications, maintenance or business operations. Such access should be limited to what is reasonably necessary for their role.

We may also disclose information where required by applicable law, a valid legal process, or to protect the rights, safety and security of the business, our users or others. We do not sell personal information as a business practice under this draft policy.

5. Cookies and analytics

Essential cookies may be used where necessary for website functionality, security or account-related features. Analytics, advertising or other non-essential tracking should only be enabled in accordance with applicable requirements and the choices presented to users.

The exact cookies and analytics tools used by the live website should be confirmed before publication. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Data security

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure.

Please contact us promptly if you believe that information you submitted through our website has been misused or disclosed improperly.

7. Data retention

We retain enquiry and related business records for as long as reasonably necessary to respond to requests, manage business relationships, maintain appropriate records, resolve disputes and meet applicable legal obligations. Retention periods may differ depending on the nature of the record and the reason it was collected.

8. Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable law, identity verification, record-retention obligations and other lawful grounds for retaining information.

If you no longer wish to receive follow-up about an enquiry, tell us when you contact us. We may retain a limited record of the request where needed to document or honour your preference.

9. Third-party websites and government portals

Our website may link to third-party websites, including government portals and external resources. Those websites operate under their own privacy notices and practices. We do not control their content, security or data-handling practices, so please review their policies before providing information.

10. Children's privacy

The public business enquiry form is intended for people seeking business or professional information, not for children to submit personal information. If you believe a child has provided personal information through the website, please contact us so we can review the matter.

11. Changes to this policy

We may revise this policy when our website, services, technology or legal obligations change. The updated version will be published on this page with a revised effective date. Please review this page periodically.

12. Contact us about privacy

For questions or requests relating to this Privacy Policy or information submitted through the website, please contact SIBNE Capital using the official contact details below.